Reschedule & Cancellation Policy

We understand that life happens. However, our classes often fill to capacity, so we kindly ask for as much notice as possible if you are unable to attend your scheduled session.

• All classes are non-refundable but transferable, which means you may reschedule.

• If you notify us at least 48 hours in advance, you may reschedule your class one time at no charge. The rescheduled class must be completed within 30 days.

• If you provide less than 48 hours’ notice, a $25 reschedule fee will apply.

• Students must submit reschedule requests in writing before the scheduled start time of the class. Requests sent after the class has begun will not be accepted.

• Students who reschedule more than once will be charged a $25 fee for each additionalreschedule, payable before a new date can be confirmed.

To request a reschedule , please use our Contact Page. All requests must be made in writing and will not be accepted over the phone.

Because our classes are shorter, blended learning sessions, punctuality is very important. If you arrive more than five minutes after the scheduled start time, we will be unable to admit you into the class. This is an American Heart Association requirement, and it ensures all students receive the full content necessary for certification.

If you know you will be late and wish to reschedule, you may do so one time at no charge if your written request is received at least 48 hours in advance.
If your request is made less than 48 hours before class, a $25 rescheduling fee will apply (as outlined in our Reschedule Policy), as long as we receive your request before the scheduled class start time.

All online coursework must be fully completed before the start of your scheduled in-person skills session. If your online pre-work is incomplete at the start of class, you will not be allowed to participate and will need to reschedule in accordance with our Reschedule & Cancellation Policy. Please be sure to call to reschedule before the start of the class!